Our Policies

SHIPPING:

READY TO SHIP WIGS:

Ready To Ship wigs will ship within 1-3 business days. Once the order has shipped, you will receive a tracking number and receive your package within 1-7 business days.

CUSTOM WIGS:

Please allow 25 business days for processing of custom wigs. Once the order has shipped, you’ll receive a tracking number and receive your package within 1-7 business days.

PLEASE NOTE:

Signature Confirmation is included on ALL ORDERS. This is for our protection as well as yours.
Please be advised that once packages are received by the courier company, we are no longer responsible for the delivery of the item. This responsibility is passed on to the courier company

LOST/STOLEN PACKAGES:

We are NOT responsible for any lost or stolen packages. All of our shipments require/ come with signature confirmation. You will not be able to receive a refund/exchange for lost/stolen packages. Your order will not be replaced.
All packages come with a tracking number and signature confirmation.
If you will not be home on the expected arrival date/time, you can request to have your package held at your local post office.

 RETURNS/REFUNDS/EXCHANGES/CANCELLATIONS:

Please note at this time HAIR BY MONIQUEA DOES NOT offer refunds, exchanges, or returns due to health and sanitation concerns.

Orders can be canceled within 12 hours of making payment. Once payment is made and the order is placed, there will be no changes.

INSURANCE COVERAGE

All packages are automatically insured for the value of $100 using the Canada Post flat rate shipping box. It is highly recommended that you pay extra coverage for items above $100 during checkout. This would ensure full cover by the shipping company in the event of loss or damage.

 

PRODUCT AVAILABILITY
If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product.

However, you can use our custom order form to place an order for the product. Please note that our custom orders have a 4 to 6-week processing timeline.


COLOUR DISCLAIMER:
Our natural raw and virgin hairs are available in shades like Color 1 (black) and 1B (Off Black/Natural Dark Brown). Due to the natural variation, we cannot guarantee an exact shade match. We strive to provide closely matched hair bundles and closures.

For any coloring or changes to your purchase, it’s recommended to seek professional services to avoid potential damage.

Please note that different human hairs react uniquely to products and dyes, which may result in dryness, breakage, shedding, matting, or tangling.

We cannot be held responsible for any damage caused by coloring, and HAIRBYMONIQUEA is not liable for such coloring-related damage.

Modifying the hair through coloring, lifting, or dyeing may alter its original texture, for which we cannot be held accountable.

Kindly be aware that we do not offer refunds or exchanges for dissatisfaction with texture or color. All sales are final.


TEXTURE DISCLAIMER:
Our Raw and Virgin human hairs are sourced from diverse donors, resulting in distinct textures that can differ between bundles.

Textures may range from coarse to silky, with variations in curl patterns such as looser or tighter curls within the same style and origin.

While we strive to ensure texture consistency, we cannot guarantee uniformity in texture.